How it works

At Suprise inc, we strive to make your shopping experience seamless and enjoyable. Here’s a simple breakdown of how our process works:

1. Browse and Select: Explore our collection of products and select the items you want to purchase. You can filter by categories, prices, or features to find exactly what you're looking for.
2. Add to Cart: Once you've found your desired products, click "Add to Cart" to begin the checkout process. You can always view or modify your cart before proceeding.
3. Checkout: When you're ready to check out, click on your cart, review your items, and enter your shipping information. Choose your preferred payment method and complete your order.
4. Order Confirmation: After your order is placed, you'll receive an email confirmation with your order details and estimated delivery time.
5. Shipping: We will process and ship your order promptly, and you’ll receive tracking information once it’s on its way!
6. Delivery: Your order will be delivered to the address you’ve provided. We will send you updates about your shipment's progress.

Shipping Policy

We offer reliable and affordable shipping options to ensure your order arrives safely and on time.

• Processing Time: Orders are processed within 1–3 business days. If there are any delays, we will notify you as soon as possible.
• Shipping Methods: We offer standard, expedited, and express shipping methods. The available options will be shown at checkout.
• Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to see the total cost before completing your purchase.
• International Shipping: We ship to many international destinations. Additional customs duties, taxes, or import fees may apply depending on the destination country, which are the responsibility of the customer.
• Tracking: Once your order ships, you will receive a tracking number via email to monitor your package's progress.
• Shipping Delays: While we do our best to ensure timely delivery, please note that shipping times may be affected by factors beyond our control (e.g., weather, customs, holidays).

Return Policy

We want you to be fully satisfied with your purchase. If you're not, here's how to return an item:

1. Eligibility for Returns: Items are eligible for return if they are unused, in their original packaging, and returned within [30] days of receipt. Items marked as final sale or clearance are non-returnable.
2. Return Process: To initiate a return, please contact our customer service team at [email or phone number] with your order details. We will provide instructions and a return authorization if applicable.
3. Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service to ensure your return is received.
4. Refunds and Exchanges: Once we receive and inspect your return, we will process a refund to the original payment method within [30] business days. If you would prefer an exchange, please specify and we will process it based on product availability.
5. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately for assistance. We will arrange for a replacement or refund, and the return shipping will be on us.